Privacy Policy

Stephensons Enterprise values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and store your data when you visit our website or use our services.

Website address: https://stephensons-forktrucks.co.uk

1. Information We Collect

We may collect the following personal data:

Name, email address, phone number (via forms, account registration, or purchases)
Account login credentials
Billing and transaction information
Comments you leave on our site, including IP address and browser user agent
Uploaded media files (note: avoid embedded location data in images)
Cookies and tracking data (see Cookies section below)

2. How We Collect Your Data

We collect data through:

Form submissions (contact forms, account registration, RFQs, purchases)
Account login and e-commerce activity
Comments you post on the website
Media uploads
Cookies and analytics tools (e.g., Google Analytics)
Embedded content from other websites (e.g., videos, images)

3. How We Use Your Data

We use your personal data to:

Provide our services, process transactions, and respond to inquiries
Administer user accounts and manage registrations
Improve website performance and user experience
Moderate comments and prevent spam
Send marketing communications (if you’ve opted in)
Comply with legal obligations

4. Cookies

Comment form cookies: save your name, email, and website for one year
Login cookies: temporary cookies to check browser support; login info cookies last two days (or two weeks if “Remember Me” is selected)
Screen options cookies: remember display preferences for one year
Post edit cookies: indicate the post ID you edited; expire after one day

You can manage or disable cookies in your browser settings. Some functionality may be affected if cookies are disabled.

5. Embedded Content from Other Websites

Articles may include embedded content (e.g., videos, images, articles). These behave as if you visited the other site directly. The other websites may collect data about you, use cookies, embed third-party tracking, and monitor interactions.

6. Who We Share Your Data With

Password reset emails include your IP address
Third-party service providers (hosting, payment processing, analytics, email marketing)
Automated spam detection services for comments

We do not sell your personal data.

7. How Long We Retain Your Data

Comments and metadata: retained indefinitely to facilitate moderation and recognition of follow-up comments
Registered user information: retained in profiles; users can view, edit, or delete personal information (except username)
Other personal data: retained only as long as necessary for the purposes described above or as required by law

8. Your Rights

Under UK GDPR, you can:

Request access to your personal data
Request correction or deletion of your personal data
Withdraw consent for marketing communications
Request a portable copy of your personal data

To exercise your rights, contact enquiries@selft.co.uk.

9. Security of Your Data

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

10. Children’s Privacy

Our website is not directed at children under 16, and we do not knowingly collect data from children.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with the revised “Effective Date”.

12. Contact Us

Stephensons Enterprise
Kingsclere Road, Basingstoke, Hampshire, RG21 6XJ, United Kingdom
Email: enquiries@selft.co.uk
Phone: 0330 6781 400